FAQ

How long does shipping take?

Orders ship within 1–2 business days and arrive within 7–14 business days depending on your location. You'll get a tracking link by email as soon as your order ships — you can also track it anytime on our Track Your Order page.

Is shipping really free?

Yes — free shipping is included on all orders, no minimum spend required.

What's your return policy?

We offer a 14-day return window from the date you receive your order. If something arrives damaged, doesn't match the listing, or you're just not happy with it, email dropped2u@gmail.com and we'll walk you through the process. See our full Refund Policy page for details.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure checkout with full encryption — we never see or store your card details. We accept Visa, Mastercard, Amex, PayPal, Shop Pay, Apple Pay, and Google Pay.

How do I contact customer support?

Email us anytime at dropped2u@gmail.com — we respond to every message personally.